Warranty Policies

LeveeAnce Toner Cartridges Warranty Terms and Conditions

We offer 1 to 1 replacement for faulty toners (based on
warranty coverage / within 1 Month).

Warranty coverage: Manufacturing Defects (if any)

1. Toner leakage before peeling off the security seal.
2. Printing issues such as blur, black dots, white lines
and print shadow due to Manufacturing
defects (The cartridge with PRINTOUT PROOF AND
SUPPLIES STATUS).
3. Tax Invoice must be presented (Proof of Purchase).

Warranty Non-Coverage

1. The warranty control sticker at the laser toner casing is either broken or missing.
2. The weight of the remaining toner load is less than 80% compared to a new or unused toner
cartridge. (Toner load varies from cartridge models)
3. The principal reserve all rights to charge 80% toner usage should there be any exchange take
place.
4. The toners casing broken (due to transportation) and OPC drum scratched due to miss-handling
on customer’s part.
5. Toner leakage due to any attempts of refilling exercise on dealers or end-users part.
6. The seal was torn (when customer removing it) resulting no toner powder supply from the
cartridge.
7. Products ordered or supplied from another merchant.
8. Products damaged from abuse, misuse, tampering, overcharging, improper installation, neglect,
freezing or improper conditioning, Abnormal handling/return & misused by customers
9. Removal of any warranty, lot number or serial number markings or stickers

Technical support & warranty procedures

1. Toner cartridges technical support & warranty procedures: All toners are to be returned Customer
Support Department (CSD) for technical inspection & testing. The response lead time from CSD is 5
working days minimum (excluding public holidays) for toner products.

Shipping Damage / Error, Short Shipment

1. All damaged or incorrect items shipped as well as short shipments must be reported within 10 days of
delivery for a credit or replacement consideration, and we will immediately replace them upon
investigation. Please ship the damaged items back to us as we will need to inspect the item

Customer Care

Whatsapp No. 8888229994
Email ID : Warranty@leveeance.com